Session 114: How to Turn Prospects into Clients

[smart_track_player url=”″ title=”How to Turn Prospects into Clients” artist=”Melvin Varghese with Guest is Dori Gatter, PsyD, LPC” ]


Welcome to my conversation with Dr. Dori Gatter. Dori is a Licensed Professional Counselor in private practice and group practice in West Hartford, Connecticut. We’re talking about an important topic for any practitioner: how to move people from interested callers to actual clients. Join us now!

What We’ll Learn

  • The insurance vs. self-pay dilemma
  • How to convince a potential client that you are a good fit for them:
    • Commit to fast response callbacks
    • Use a virtual receptionist
    • Alleviate anxiety about the first office visit by “walking” them through it
    • Offer phone call, email, and text options
  • How to build confidence and connection with clients
  • Common mistakes that therapists make, including not responding quickly enough and not connecting quickly enough
  • Hear two mock calls with Dr. Dori around two different scenarios!

Resources Mentioned

Connect with Dr. Dori!

Find a virtual receptionist like Dr. Dori uses!

More Resources On The STC Blog

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STC Resource Page:  A growing list of tools, tips, and books to guide your private practice journey.

“Using Podcasting To Grow Your Business” Podcasting Workshop: As STC has grown, I also teach other helpers and healers how to use podcasting to grow their business and impact in the world.  If you've been thinking about launching a podcast, please join us =).

Thank You for Listening

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